Returns & Exchanges
At Personalized Star Gifts, we want you to be delighted with your celestial keepsakes. If your custom item arrives damaged or incorrect, we offer a 30-day return policy to ensure your satisfaction.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
Submit Quality Evidence
Since our products are custom-made, please provide clear photos of any defects or printing errors to expedite the approval process.
Receive Authorization
Once reviewed, we will send you a Return Merchandise Authorization (RMA) number and the appropriate shipping address for your return.
Processing and Refund
After we receive and inspect your item, we will issue a refund to your original payment method or ship out a corrected replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing