Frequently Asked Questions
Everything you need to know about your celestial gift.
How do I personalize my star map?
Simply provide the date, time, and specific location of your special moment. Our software calculates the exact position of the stars as they appeared then to create your unique print.
What is the typical shipping timeframe?
Standard shipping usually takes 5-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your gift sooner.
Can I preview my design before it is printed?
Yes, our live editor allows you to see a digital rendering of your personalized star gift in real-time before you add it to your cart.
What materials are used for the prints?
We use museum-grade 200gsm matte paper and archival inks to ensure your star map remains vibrant and resists fading for a lifetime.
What is your return policy for personalized items?
Because each gift is custom-made to your specific coordinates and date, we cannot accept returns unless the item arrives damaged or contains a manufacturing error.
Are the frames included with the purchase?
We offer both 'Print Only' and 'Framed' options. You can select your preferred frame style and color directly on the product page.